Refund and Returns Policy

Effective Date: 01 April, 2025 At Enchanted Decor and Gifts, each item is thoughtfully handcrafted, often made to order. Due to the custom and delicate nature of our products, we follow a specific return and refund policy outlined below.

1. Overview

This website showcases handmade home décor and gifting products crafted by Enchanted Decor and Gifts. While direct online purchases are currently not available, customers can browse our catalog and reach out for custom or bulk orders.

2. Use of Website

By using this site, you agree to:

  1. Provide accurate information when filling out enquiry or contact forms
  2. Not misuse or interfere with the functionality or security of the site
  3. Not reproduce or use any content, images, or design without permission

3. Product Information

All products listed are:

  1. Handmade and may have slight variations in size, color, or finish
  2. Shown with accurate descriptions and dimensions to the best of our ability

We reserve the right to modify product listings, pricing, or availability without prior notice.

4. Enquiries & Orders

  1. Product enquiries can be made via contact forms or WhatsApp
  2. Orders are processed manually, and timelines will be discussed before confirmation
  3. Custom and bulk orders may have different delivery timelines and costs

5. Intellectual Property

All content on this website, including images, text, logos, and designs, is the property of Enchanted Decor and Gifts and may not be copied, reproduced, or reused without written consent.

6. Disclaimer

We do our best to ensure the accuracy of all product and website information. However:

  1. We are not liable for minor variations due to the handmade nature of the items
  2. We do not guarantee uninterrupted or error-free access to the site

7. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes arising will be subject to the jurisdiction of the courts in Udupi, Karnataka.

8. Returns & Exchanges

We currently do not accept returns or exchanges for:

  • Custom or personalized orders
  • Items made to order
  • Minor variations in color, texture, or finish due to the handmade nature of the product

9. Damaged or Defective Items

If your order arrives damaged or defective, we’ll make it right.

To request a replacement:

  1. Contact us within 48 hours of delivery
  2. Email us at enchantedkraft.shiney@gmail.com or WhatsApp at +91 9865208799
  3. Include the following in your message:
    • 📸 Clear photos of:
      • The damaged product
      • Outer packaging
      • Shipping label
    • 🎥 A short unboxing video clearly showing the package being opened and the damage found inside

Once we receive the video and photos, we’ll review the issue and offer a replacement or suitable resolution as soon as possible.

✅ If eligible, we’ll offer a replacement or credit, depending on product availability.

10. Cancellations

As most of our products are made-to-order:

  • Orders cannot be cancelled once confirmed
  • If you need to cancel immediately after placing an enquiry, contact us within 2 hours to check if production has started

11. Refunds

Refunds are processed only if:

  • The product is proven to be damaged and no replacement is possible
  • An incorrect item was shipped and cannot be corrected

Refunds will be made via the original payment method or UPI, within 7–10 business days after approval.

12. Contact Us

For any questions regarding returns, replacements, or cancellations, please reach out to us at:

📧 enchantedkraft.shiney@gmail.com
📱 WhatsApp: +91 9865208799