Frequently Asked Questions (FAQ)
- Are all your products handmade?
- Yes! Each product is carefully handcrafted with love using materials like gypsum, concrete, or jesmonite. Because they’re handmade, slight variations in color or texture are natural — and that’s what makes every piece unique!
- Can I place a custom or bulk order?
- Absolutely. We accept custom and bulk orders for events, gifts, or home styling. Just reach out to us via the Contact page or WhatsApp, and we’ll be happy to discuss your requirements and timelines.
- Do you deliver across India?
- Yes, we deliver across most cities and towns in India. Shipping charges may vary based on location and product weight. We’ll share the shipping details with you before confirming the order.
- What should I do if my item arrives damaged?
We take great care in packing every item securely. However, if your order arrives damaged, please follow these steps to help us resolve the issue quickly:
Contact us within 48 hours of delivery
Email us at [enchantedkraft.shiney@gmail.com] or whatsapp +91 9865208799
Include the following in your email:
📸 Clear photos of:
The damaged product
Outer packaging
Shipping label
🎥 A short unboxing video clearly showing the package being opened and the damage found inside
Once we receive the video and photos, we’ll review the issue and offer a replacement or suitable resolution as soon as possible.